Return & Refund Policy for J’s Cakes
At J’s Cakes, we take pride in every treat we bake. If you’re not fully satisfied with your order, please read our policy below:
Returns:
Due to the perishable nature of our products, we do not accept returns on cakes, cupcakes, platters, or other baked goods once delivered or collected.
Refunds & Replacements:
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If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of receiving it.
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Send us a photo and your order number to: grace@jcakes.co.za or WhatsApp 066 459 9333.
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We will offer a replacement or partial/full refund, depending on the situation.
Cancellations:
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Orders can be cancelled up to 48 hours before the collection or delivery date.
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Late cancellations may not be eligible for a refund.
Customer Satisfaction:
Your happiness matters! If you have any concerns, reach out and we’ll do our best to make it right.